Refund Policy

This page sets out the service terms that apply to an order.

Updated 2026-08-22

For clarity, a request may be made only when an item arrives damaged, defective, incorrect, or materially different from its description, and the request must reach us within 30 days after delivery.

When assistance is needed, change-of-mind returns, personal preferences, and incorrectly selected products are not accepted. The request must include the order number, checkout email, a clear explanation, and photos or video showing the item and packaging.

For clarity, nothing should be sent back without written authorization. We review the supplied evidence and may request more information before approving or declining a claim.

When assistance is needed, an approved remedy may be a replacement when suitable stock is available or a refund to the original payment method. Bank and payment-provider processing times determine when an approved refund appears.