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This page sets out the service terms that apply to an order.

Updated 2026-08-22

For clarity, we can assist with orders, product questions, tracking, damaged or incorrect items, payments, refunds, privacy requests, and policy questions.

When assistance is needed, order questions should include the order number and checkout email; delivery questions should also include the tracking number; product-condition reports should include clear photos or video.

For clarity, a privacy request should identify the specific right or information involved so that identity and scope can be reviewed appropriately.

When assistance is needed, response times may be longer during peak periods, holidays, carrier investigations, or whenever the information supplied is incomplete.